Using Information to Develop a Culture of Customer Centricity

Customer Centricity, Analytics, and Information Utilization

Nonfiction, Computers, Advanced Computing, Management Information Systems, Application Software, Business Software, General Computing
Cover of the book Using Information to Develop a Culture of Customer Centricity by David Loshin, Abie Reifer, Elsevier Science
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: David Loshin, Abie Reifer ISBN: 9780124115132
Publisher: Elsevier Science Publication: November 22, 2013
Imprint: Morgan Kaufmann Language: English
Author: David Loshin, Abie Reifer
ISBN: 9780124115132
Publisher: Elsevier Science
Publication: November 22, 2013
Imprint: Morgan Kaufmann
Language: English

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

More books from Elsevier Science

Cover of the book Dyneins by David Loshin, Abie Reifer
Cover of the book Advances in Immunology by David Loshin, Abie Reifer
Cover of the book Advances in Microbial Physiology by David Loshin, Abie Reifer
Cover of the book Inorganic Controlled Release Technology by David Loshin, Abie Reifer
Cover of the book PEM Fuel Cells by David Loshin, Abie Reifer
Cover of the book Fundamentals of Aluminium Metallurgy by David Loshin, Abie Reifer
Cover of the book Port Cybersecurity by David Loshin, Abie Reifer
Cover of the book An Ontological and Epistemological Perspective of Fuzzy Set Theory by David Loshin, Abie Reifer
Cover of the book Foods, Nutrients and Food Ingredients with Authorised EU Health Claims by David Loshin, Abie Reifer
Cover of the book Intermediate Financial Theory by David Loshin, Abie Reifer
Cover of the book Horse Feeding and Nutrition by David Loshin, Abie Reifer
Cover of the book Clinical Decision Support by David Loshin, Abie Reifer
Cover of the book Modifying Flavour in Food by David Loshin, Abie Reifer
Cover of the book Modern Concepts of Focal Epileptic Networks by David Loshin, Abie Reifer
Cover of the book Advances in Applied Microbiology by David Loshin, Abie Reifer
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy