IT Service Management 95 Success Secrets - 95 Most Asked Questions On IT Service Management - What You Need To Know
Nonfiction, Reference & Language, Reference, Business & Finance
| Author: | Albert Boyd | ISBN: | 9781488536670 |
| Publisher: | Emereo Publishing | Publication: | February 24, 2014 |
| Imprint: | Emereo Publishing | Language: | English |
| Author: | Albert Boyd |
| ISBN: | 9781488536670 |
| Publisher: | Emereo Publishing |
| Publication: | February 24, 2014 |
| Imprint: | Emereo Publishing |
| Language: | English |
There has never been a IT Service Management Guide like this.
It contains 95 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about IT Service Management.
A quick look inside of some of the subjects covered: Performance engineering, ITIL, BMC Software, Process mining - Software for process mining, Business Service Management - Business Management Methodology, Business Service Management - BSM Technology Tools, Corporate governance of information technology Frameworks, ISO 20000, Service-level agreement - Common metrics, ITIL - Organizations, ItSMF - itSMF Australia Inc (AU), Information Technology Infrastructure Library - History, IT Service Management Forum - Context, Change management (ITSM), Information technology management IT management disciplines, Information Technology Infrastructure Library - Individuals, IT management - IT management disciplines, Information Systems Examination Board - ISEB overview, ITIL - Individuals, ITIL - Pins, Microsoft Operations Framework - Structure of MOF 4.0, IT performance management - Business vs. operations context, HP Software Division - Software as a service (SaaS), IT Service Management Forum - itSMF Australia Inc (AU), IT services - Information Technology Infrastructure Library (ITIL), Asset management - Enterprise asset management, IT portfolio management - Relationship to other IT disciplines, IT as a service, and much more...
There has never been a IT Service Management Guide like this.
It contains 95 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about IT Service Management.
A quick look inside of some of the subjects covered: Performance engineering, ITIL, BMC Software, Process mining - Software for process mining, Business Service Management - Business Management Methodology, Business Service Management - BSM Technology Tools, Corporate governance of information technology Frameworks, ISO 20000, Service-level agreement - Common metrics, ITIL - Organizations, ItSMF - itSMF Australia Inc (AU), Information Technology Infrastructure Library - History, IT Service Management Forum - Context, Change management (ITSM), Information technology management IT management disciplines, Information Technology Infrastructure Library - Individuals, IT management - IT management disciplines, Information Systems Examination Board - ISEB overview, ITIL - Individuals, ITIL - Pins, Microsoft Operations Framework - Structure of MOF 4.0, IT performance management - Business vs. operations context, HP Software Division - Software as a service (SaaS), IT Service Management Forum - itSMF Australia Inc (AU), IT services - Information Technology Infrastructure Library (ITIL), Asset management - Enterprise asset management, IT portfolio management - Relationship to other IT disciplines, IT as a service, and much more...
