| Author: | Aaron Belchamber | ISBN: | 9781310462757 |
| Publisher: | Aaron Belchamber | Publication: | April 25, 2014 |
| Imprint: | Smashwords Edition | Language: | English |
| Author: | Aaron Belchamber |
| ISBN: | 9781310462757 |
| Publisher: | Aaron Belchamber |
| Publication: | April 25, 2014 |
| Imprint: | Smashwords Edition |
| Language: | English |
Call center supervisor Ralph Nielson was let go. The company he dedicated a career at "downsized" and outsourced his whole department to India. After a horrible customer service experience he had over the phone, he realized he couldn't understand the man speaking through his thick foreign accent. Then, an idea came to him -- what would happen if he set up a customer service company in India and posed as an Indian company but was actually a call center from America that could boast how well they spoke English? Fine English?!
It was an opportune time, American corporations were turning their backs on many of their employees by outsourcing, could Ralph and his team of unemployed customer service reps now turn the tables on them?!
Call center supervisor Ralph Nielson was let go. The company he dedicated a career at "downsized" and outsourced his whole department to India. After a horrible customer service experience he had over the phone, he realized he couldn't understand the man speaking through his thick foreign accent. Then, an idea came to him -- what would happen if he set up a customer service company in India and posed as an Indian company but was actually a call center from America that could boast how well they spoke English? Fine English?!
It was an opportune time, American corporations were turning their backs on many of their employees by outsourcing, could Ralph and his team of unemployed customer service reps now turn the tables on them?!
