Difficult Conversations
How to Discuss What Matters Most
Business & Finance, Management & Leadership, Management Science, Nonfiction, Health & Well Being, Psychology, Interpersonal Relations, Self Help, Self Improvement, Success
| Author: | Douglas Stone, Bruce Patton, Sheila Heen | ISBN: | 9781101496763 |
| Publisher: | Penguin Publishing Group | Publication: | November 2, 2010 |
| Imprint: | Penguin Books | Language: | English |
| Author: | Douglas Stone, Bruce Patton, Sheila Heen |
| ISBN: | 9781101496763 |
| Publisher: | Penguin Publishing Group |
| Publication: | November 2, 2010 |
| Imprint: | Penguin Books |
| Language: | English |
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
**· **Decipher the underlying structure of every difficult conversation
**· **Start a conversation without defensiveness
· Listen for the meaning of what is not said
**· **Stay balanced in the face of attacks and accusations
**· **Move from emotion to productive problem solving
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
**· **Decipher the underlying structure of every difficult conversation
**· **Start a conversation without defensiveness
· Listen for the meaning of what is not said
**· **Stay balanced in the face of attacks and accusations
**· **Move from emotion to productive problem solving
