BPO 28 Success Secrets - 28 Most Asked Questions On BPO - What You Need To Know

Business & Finance

• Author: Patricia Gonzalez
• ISBN: 9781488521362
• Publisher: Emereo Publishing
• Publication: July 27, 2013
• Imprint: Emereo Publishing
• Language: English

There has never been a BPO Guide like this. BPO 28 Success Secrets is not about the ins and outs of BPO . Instead, it answers the top 28 questions that we are asked and those we come across in our forums, consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with BPO .

A quick look inside of the subjects covered: History , Call Center Industry , Why Companies Worldwide Outsource To India, Industry Size , Business Process Outsourcing , Offshore Software R & D , Banking Business Process Outsourcing , Outsourcing in India A Trade Secret, Where have All the Call Center Jobs gone?, Choosing An ERP Package That Works For You, Types and Criteria , The On-the-Job Duties of A Call Center Rep, Size of Industry , Business Process Outsourcing Learning the Basic Concept of BPO s, BPO revenues in billions (USD) , Future of Outsourcing Services , Offshore Outsourcing Is Your Company Ready?, The Implementation of ERP in the Call Relationship Management, Limitations , The Siebel Call Center - an Innovation in the Siebel Software, Entry of IT Majors , Leading BPO-IT Cities , BPO in the Philippines , What is Configuration Management (for Newbies)?, Emergence of Rural BPO s , Strategic Planning through Business Process Outsourcing, BPO Outsourcing: Is This For All Companies?, How Call Center Employment Keeps BPO Companies Grounded in Reality, and much more...